At Aoun Design Art Studio, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 10-day refund policy subject to the terms outlined below.
Eligibility for Refund
- To be eligible for a refund, you must request the refund within 10 days of receiving your order.
- The item must be unused, in its original condition, and in the original packaging.
- Proof of purchase, such as an order confirmation or receipt, is required.
Non-Refundable Items
- Custom or commissioned artwork is non-refundable.
- Items marked as final sale or clearance are not eligible for a refund.
- Digital downloads and gift cards are non-refundable.
How to Request a Refund
- To initiate a refund, please contact us at aounali2017@gmail.com with your order details and the reason for the refund request.
- Once your request is received and reviewed, we will provide you with instructions on how to return the item.
Return Shipping
- You are responsible for the cost of return shipping.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Processing Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
Late or Missing Refunds
- If you haven’t received a refund within the expected timeframe, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at aounali2017@gmail.com
Damaged or Defective Items
- If you received a damaged or defective item, please contact us immediately at aounali2017@gmail.com with details and photos of the damage or defect. We will arrange for a replacement or refund as appropriate.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at aounali2017@gmail.com
By purchasing from our website, you agree to this refund policy. If you have any questions or concerns about our refund policy, please contact us at aounali2017@gmail.com